PPC, SOLUTIONS 8

How to Setup Phone Call Conversion Tracking in Google Ads Using Google Tag Manager (Free Guide!)

Posted by Bryan Caranto

If you’re a lead generation business, your customers probably don’t purchase products or services directly from your website. 

Which means your potential customers need to call you first to make inquiries or set up an appointment.

That’s why it’s crucial to track those calls and give Google accurate data that will help you find more of the type of customers that you want.

One of the easiest ways to do that is by using Google’s phone call conversion tracking. 

In this step-by-step tutorial, you’ll be able to set up and install a phone call conversion tracking that tracks people who click your ad and calls the number displayed on your website. 

Once you know which among your calls provide the most value to your business, you can effectively optimize your campaigns and make better business decisions that will help increase your ROI.

Let’s dive in!

How to setup call conversion tracking with Google Tag Manager YouTube Thumbnail

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Choose your goal

1. Inside of Google ads, go to Tools & Settings and click Conversions

creating an action for phone call conversion tracking

2. Inside Conversions, look for the “+” icon and click it.

Setting up your phone call conversion tracking

3. Set up your conversion action by clicking Phone Calls

Setting up your conversion action

4. Select “Calls to a phone number on your website.”

5. Click Continue.

Creating an action

Conversion Name

Start by naming your conversion. We use “Phone call leads” but you can call it anything you like. 

Adding a conversion name

Value

We recommend you choose “Don’t use a value for this conversion action (not recommended).” And here’s why. 

One of the things Google does is use the value to learn more about us (advertisers) using machine learning. Sometimes it can help us. But a lot of times, it won’t. This is one of those moments – it won’t benefit you.

Adding a value in phone call conversion tracking

Count

The option Every means that if someone calls multiple times, each call is counted as a lead. But counting the same person as multiple leads probably won’t make sense–it will only confuse your data. 

We recommend choosing One. 

Call length

As we stated here, most agencies often use the “elapsed time of the call” to determine the quality of a phone call lead. But if the call is about something else–a customer service call, wrong number, or spam–then that call becomes “false conversion.”

To avoid false conversions, it’s important to listen and score your calls. Set this to 60 seconds for now, but remember it shouldn’t be the only metric to use for determining whether or not each call is a lead.

Determining a call length

Click-through conversion window

Leave it to its default.

setting up your click-through conversion window

Include in “Conversions”

Don’t forget to click “Include in “Conversions” so you can track everything we’re doing here.

include Conversions in phone call conversion tracking

Attribution model

If you don’t know which attribution works for you, choose Time Decay for now. It’s a multi-touch attribution model which gives some credit to the different channels that might have contributed to a conversion. 

However, if you want to use your preferred attribution, choose that instead. 

Selecting your attribution model for conversions

Setting up the tag

After creating an action, you need to set up your tag to make sure that it actually works on your site. 

There are three ways to install your tag. You can add the tag to your website code, email the tag to your webmaster, or install the tag using Google Tag Manager. 

We recommend using Google Tag Manager.

First, let’s add a Conversion Linker tag.

1. Go to your Google Tag Manager account

2. In your Google Tag Manager dashboard, click Tags and then click New.

setting up your conversion linker tag

3. Click Tag Configuration and select Conversion Linker.

4. Under Linker Options, select “Enable linking on all page URLs.” This is the most commonly used option because it fires up on all pages.

5. Save and publish your tag.

Next, let’s add your conversion tag. 

1. In your Google Tag Manager dashboard, click Tag then click New.

setting up your conversion linker tag

2. Click Tag Configuration and select Google Ads Calls from Website Conversion

choose Google Ads calls from website conversion in Google Tag Manager

3. Fill out the following information:

Displayed Phone Number to Replace – this is the phone number you have on your website. 
Conversion ID and Conversion Label – these are found in the Google Ads page where you left off.

Copy your conversion ID and conversion label

4. Once finished, under the Tag Configuration click Triggering and select All Pages. This means the tag will fire on every page of your website.

select all pages for your trigger

5. Name your tag and click Save.

Name your tag and click Save.

6. Back to Google Tag Manager dashboard, click Submit.

6. You can add details to your Submission Configuration if you like. Once finished, click Publish.

edit your tag information and publish

And there you have it. Now you know how to install and set up your phone call conversion tracking in Google Ads!

Just a quick disclaimer. While Google’s phone call conversion tracking is a good place to start, we don’t use it. That’s because its call conversion tracking is limited.

We use an all-in-one call management tool that is more effective and reliable than Google’s. And we highly recommend you give it a try. 

Want to get more tutorials like this? Head over to our YouTube channel! We literally shoot a video every single day to give you the latest news, updates, strategies, and step-by-step tutorials about everything Google! 

“Glad to have met the team at Solutions 8. Their creative minds have really given our business the competitive edge we needed through digital marketing. I highly recommend Solutions 8 for their creativity and personal attention, I can’t say enough about how EXCELLENT Soultions 8 is!”
Tim Lyons
Founder || ProFit Marketing Solutions
Two-time “Two Comma Club Award” Recipient
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